Support

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Subscriptions

How do I cancel FFERDI Max?

Subscriptions are managed by Apple or Google, not inside FFERDI. In the App, open Account → Manage or cancel subscription, or:

• iPhone: Settings → your name → Subscriptions → FFERDI → Cancel Subscription.
• Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → FFERDI → Cancel.

You keep Max until the end of the period you already paid for.

I paid but I don't have Max

Make sure you are signed in to the same FFERDI account you used when you subscribed, then tap Account → Restore purchases. Your subscription works on both iPhone and Android with the same FFERDI account.

How do I get a refund?

Refunds for store purchases are handled by the store:

• Apple: reportaproblem.apple.com
• Google Play: Google Play refund help

Does deleting the App or my account cancel my subscription?

No. Cancel it in your store account first (see above).

Credits and exports

When are credits used?

One credit is used when the studio finishes preparing a new photo or video. You can then tweak the effect and export as many times as you like in that session. If preparation fails, the credit is returned.

When do my credits reset?

The exact date is shown on the Account screen. Free credits reset weekly; Max dance credits reset monthly. Unused credits don't carry over.

Why does my video have a watermark or look lower quality?

Free plan exports include a small FFERDI watermark and are limited to 720p. FFERDI Max removes the watermark and exports in your video's original quality, up to 4K (if your phone supports it).

Your account and data

See how to delete your account and our Privacy Policy. Uploaded photos and videos are automatically deleted from our servers after 7 days.